Resident Liaison Officer (RLO)- Social Housing (Permanent)

Job Listing No: 9740000

Resident Liaison Officer (RLO)- Social Housing (Permanent)

United Kingdom – East London, UK Resident Liaison Officer- RLO- Social Housing (2 Years Fixed Term Contract) One of our social housing client requires a Resident Liaison Officer (RLO) to join their team on a fixed term contract basis in East London. This is a key role covering the Hackney and East London area and liaising with residents and 3rd parties across our clients property portfolio. This role will require the delivery of excellent customer service and ensuring that customers and residents alike are kept well informed and listened to at all times. Main responsibilities of the role include: – Meeting with residents on a monthly basis at resident meetings and ensuring time/locations are arranged accurately. – Liaising with residents/customers during office hours via telephone or email on a daily basis answering any queries/issues they may raise. – Liaising with residents in regards to service charges and breaking down service charge to them. – Complaint handling – Visiting sites/estates on… – Permanent – Full-time




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