Multilingual Customer Support with Bulgarian

Job Listing No: 9740000

Multilingual Customer Support with Bulgarian

Concentrix – Luton – Concentrix work with OnStar, on behalf of one of the world’s largest automotive companies to provide multilingual customer service. This involves providing essential emergency support to drivers in time of accidents or emergencies. Responsibilities: Confidence and experience with customer service are a must, world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role. Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries. Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance. Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, p… – Permanent – Full-time




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