IT Continuous Improvement & Tooling Manager

Job Listing No: 9740000

IT Continuous Improvement & Tooling Manager

Stott & May Professional Search Limited – Basingstoke, Hampshire – IT Continuous Improvement & Tooling Manager We are on the lookout for an ‘IT Small Change Supplier Analyst’ to join one of the UK’s biggest and well-respected companies. This is a dual role accountable for leading the Service Process & tooling function whilst also delivering CSI to IT Services and being responsible for IT Tooling strategy across IT. This role also includes Configuration & Asset Management along with Capacity & Performance Management.You will use methods from quality management to learn from past successes and failures with the aim of to continually improve the effectiveness and efficiency of IT processes, tools and services. ROLE Specifics: *Accountable for the IT Tooling strategy, covering Service Management Tools and Monitoring/Event Management *Facilitate the rollout of processes to the company’s IT and suppliers *Progress the development of appropriate automation and tools to improve service delivery *Manage the ITSM Factor Roadmap which aims at imp… – Permanent – Full-time




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